Privacy Policy

Vantage AI Automation LLC (“Vantage,” “we,” “us,” or “our”) provides AI receptionist, service-call intake, dispatcher, notification, and workflow-support tools for home-service businesses.

This Privacy Policy explains how we collect, use, and protect information when people visit our website, contact us, use our services, or interact with SMS, email, phone, or other communication workflows powered by Vantage.

Information We Collect

We may collect information in the following situations:

Website and business inquiries

When you contact Vantage, request an assessment, submit a form, or communicate with us, we may collect:

• Name
• Business name
• Email address
• Phone number
• Website or business details
• Service area or trade category
• Message contents and inquiry details

Service-call intake and workflow information

When Vantage supports a participating service business, our system may process service-call information such as:

• Caller name
• Caller phone number
• Service address or approximate location
• Description of the requested service or issue
• Requested appointment or callback timing
• Call summaries, transcripts, recordings, or extracted job details where enabled
• Notification and routing details needed to pass the request to the appropriate business contact

Client account and operational information

For Vantage clients and authorized users, we may collect:

• Business contact details
• Notification recipients
• Escalation contacts
• Business hours
• Service-area rules
• Workflow preferences
• Integration settings or related operational configuration

Technical information

We may collect technical information such as:

• IP address
• Browser and device information
• Pages visited
• Form submission activity
• System logs
• Error logs
• Usage and performance data

How We Use Information

We use information to:

• Provide and improve Vantage services
• Capture and route service-call information
• Send operational alerts and service-call follow-up messages
• Respond to inquiries and support requests
• Configure client workflows
• Maintain service reliability and security
• Troubleshoot errors
• Meet legal, regulatory, carrier, and compliance obligations
• Prevent misuse, fraud, or unauthorized access

SMS and Messaging Consent Data

Vantage may send transactional or operational SMS messages to:

• Vantage clients or authorized business contacts who receive service-call alerts, workflow updates, or operational notifications.
• Customers or callers who contact a participating service business and provide their phone number in connection with a service request, callback request, appointment request, or related follow-up.

SMS messages are used for operational and service-related purposes, not for unrelated marketing blasts.

Message frequency varies based on your interaction with Vantage, your relationship with a participating business, and the number of service requests, alerts, or workflow events involved. Message and data rates may apply depending on your mobile carrier and plan.

Mobile opt-in data and messaging consent will not be sold or shared with third parties or affiliates for their marketing or promotional purposes.

We may share information with service providers who help us operate our communications, hosting, support, analytics, security, or workflow systems, but only as needed to provide and support our services.

How Information Is Shared

We may share information with:

• The participating service business that the caller contacted or requested help from.
• Authorized users or contacts designated by a Vantage client.
• Service providers that help us operate our website, communications, infrastructure, support, analytics, security, or workflow systems.
• Legal, regulatory, or law-enforcement parties if required by law or necessary to protect rights, safety, or security.
• Successors or assigns in connection with a merger, acquisition, financing, or sale of business assets.

We do not sell personal information.

We do not sell or share mobile opt-in data or SMS consent information for third-party marketing or promotional purposes.

Call Recordings, Transcripts, and Summaries

Where enabled, Vantage may process call recordings, transcripts, summaries, or extracted intake details to help a participating service business understand and respond to a service request.

The availability of recordings, transcripts, and summaries may vary by client configuration, provider settings, and applicable law.

Data Retention

We retain information for as long as reasonably necessary to provide the services, support client workflows, resolve disputes, maintain business records, comply with legal obligations, and improve reliability and security.

Retention periods may vary based on the type of information, client configuration, legal requirements, and operational needs.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect information from unauthorized access, loss, misuse, or alteration.

No system can be guaranteed to be completely secure.

Your Choices

You may contact us to request access, correction, deletion, or other handling of your information, subject to legal, operational, and contractual limitations.

For SMS messages, you may reply STOP to opt out of future SMS messages from the applicable sender. You may reply HELP for help.

Opting out of SMS does not necessarily cancel a service request or prevent a participating business from contacting you through other lawful methods.

Children’s Privacy

Vantage services are intended for businesses and general service-call workflows. They are not directed to children under 13, and we do not knowingly collect personal information from children under 13.

Third-Party Links and Services

Our website or services may link to or integrate with third-party services. We are not responsible for the privacy practices of third-party websites or services.

Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised “Last updated” date.

Contact Us

For questions about this Privacy Policy or our privacy practices, contact:

Vantage AI Automation LLC
Email: support@vantageaiautomation.com