Jordan Hayes - No-cooling call
Jordan requested no-cooling call for Tuesday, June 23, 2026 after 4:00 PM. The address was captured but still needs confirmation.
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Review captured calls, confirm details, and take the next step.
Job details
- Caller
- Jordan Hayes
- Phone
- (813) 555-0142
- Service address
- 118 Maple Grove Ct, Tampa, FL 33602
- Address status
- Not confirmed
- Requested timing
- Tuesday, June 23, 2026 after 4:00 PM
- Issue / request
- No-cooling call
- Priority
- Emergency
- Received
- Jun 23, 2026, 3:38:34 PM EDT
- Value signal
- Value pending
Next step
- Status
- Urgent review
- Suggested action
- Review the request and route it to the urgent contact path.
- Recorded next step
- Customer support callback
- Target
- Not available in this demo record
- Owner
- Not available in this demo record
- Due
- Not available in this demo record
Intake quality
Caller name
Captured
Callback number
Captured
Requested timing
Captured
Service address
Captured
Address confirmation
Needs review
Issue type
Captured
Captured notes
- Resident caller qualified for the office team.
- 118 Maple Grove Ct, Tampa, FL 33602 captured for follow-through.
- Requested window captured as Tuesday, June 23, 2026 after 4:00 PM.
- Urgency flagged for immediate escalation.
Follow-up
Acknowledgment to caller
(813) 555-0142Queued
Acknowledgment to caller
No target savedNot recorded
Office alert received
(813) 555-0199Queued
Office alert received
No target savedNot recorded
Conversation evidence
- Caller name
- "Jordan Hayes."
- Issue / request
- "Well, my AC finally bit the dust."
- Requested timing
- "Uh, really, anything after four PM is okay."
- Callback number
- "You can call me at (813) 555-0142."
View full transcript
Assistant
Thanks for calling. This is Jake. The team is helping other customers at the moment, but I can help get your information over to the office. May I have your name,
Caller
Jordan Hayes.
Assistant
Thanks. Jordan. What can I help you with today?
Caller
Well, my AC finally bit the dust.
Assistant
Got it. Your AC isn't working. what's the what's the best phone number to reach you?
Caller
You can call me at (813) 555-0142.
Assistant
Thanks. And what's the service address
Caller
One eight nine three two, uh, Via Del Mar, Tampa, Florida three three six four seven.
Assistant
Perfect. When would you like us to get out there?
Caller
Well, this is, uh, air conditioning problem. So... and it's and it's stopped working. So, really, as quick as you can.
Assistant
I'll note that you'd like service as soon as possible. Um, is there any time today that would not work for you?
Caller
Uh, really, anything after four PM is okay.
Assistant
Got it. So anytime today before four would work, um, or would you prefer a specific time?
Caller
No. No. After four. not before.
Assistant
Ah, got it. So after four PM today would work best. Does that sound right?
Caller
Yes.
Assistant
Perfect. Let me read that back, uh, to make sure I have everything correct. NextSmith, callback number (813) 555-0142. service address. one eight nine three two Via Del Mar, Tampa, Florida three three six four seven. AC unit not working. You'd like service as soon as possible. And after four PM today works best. does everything sound right?
Caller
Yes. Yes.
Assistant
Great. I'll get this over to the office right away, and, uh, they'll follow-up with you as soon as they can. Thanks for calling.
Caller
Thank you.
Assistant
You're welcome. Take care.